Shipping policy

Last updated: July 7, 2026

This Shipping Policy applies to all orders placed with LDVCLT ("Piventra," "we," "our," or "us") through piventra.com and forms part of our Terms & Conditions of Sale.

1. Shipping Locations

We ship to customers in the United States, Canada, the United Kingdom, and select international destinations shown at checkout. We reserve the right to refuse shipment to any address at our sole discretion, including freight forwarders, parcel lockers, or addresses we cannot verify.

2. Processing and Delivery Times

  • Processing time: orders are typically processed within 2–3 business days of payment confirmation. During peak periods or promotional events, processing may take up to 5 business days.
  • Estimated delivery: 5–9 business days for US orders; 10–20 business days for international orders (including Canada and the UK), depending on destination and customs clearance.
  • Delivery times are not guaranteed: every processing and delivery timeframe shown on this page, at checkout, in marketing material, or in any other communication from us is a good-faith estimate only. It does not form part of the contract of sale, we do not guarantee delivery by or before any particular date, and time is not of the essence. We are not liable for delays caused by carriers, customs, weather, natural disasters, public health events, labor disputes, order volume, or any other circumstances beyond our reasonable control.
  • No compensation for late delivery: a delayed delivery does not entitle you to any refund, partial refund, price reduction, discount, credit, replacement, reimbursement of shipping charges, or compensation of any other kind, and does not entitle you to cancel or reject the order, refuse delivery, or return the goods outside the standard terms of our Refund & Return Policy (including its restocking fee). Your sole remedy for a delayed shipment is the carrier investigation described in Section 7. Nothing in this bullet affects any non-waivable statutory right you may have — see Section 10.

3. Shipping Fees

  • Free standard shipping on all orders over US$50.
  • Orders under US$50 incur a flat standard shipping fee of US$4.95.
  • Expedited shipping is not currently offered. All orders ship via our standard carrier service.

4. Order Tracking

  • You will receive a tracking number by email once your order ships. Tracking may take 24–48 hours to activate in the carrier's system.
  • You are responsible for monitoring your shipment using the tracking provided and for being available to receive it. The tracking number is the authoritative record of your shipment's status.

5. Customs, Duties, and Taxes (International Orders)

  • International orders (including Canada and the UK, where applicable) may be subject to import duties, customs fees, VAT, and other charges imposed by the destination country. These charges are your sole responsibility and are not included in the order total unless expressly stated at checkout.
  • If you refuse delivery because of customs charges, the shipment is treated as a refused package under Section 8 and the deductions described there apply.
  • Customs processing can significantly delay delivery. We have no control over, and no liability for, customs procedures, inspections, holds, seizures, or fees. We recommend checking with your local customs office before ordering.

6. Delivery Confirmation and Lost or Stolen Packages

  • Carrier confirmation is final. Once the carrier marks a package "Delivered" to the address you provided, the order is considered fulfilled and risk has passed to you. We are not responsible for packages after carrier-confirmed delivery, including theft from the delivery location.
  • If tracking shows "Delivered" but you cannot locate the package: check with household members, neighbors, building management, and mailrooms; verify the address on your order; contact the carrier to open an investigation; and file a police report if you believe it was stolen. We will cooperate with carrier investigations by providing documentation, but we do not issue refunds or replacements for packages the carrier confirms as delivered.
  • If tracking shows the package as lost in transit (never delivered), contact us — see Section 7.

7. Shipping Delays and Missing Shipments

  • If your order has not arrived within 20 business days from the ship date (30 business days for international orders), contact hello@piventra.com with your order number and tracking information and we will investigate with the carrier.
  • We are not responsible for delays or failures caused by carrier errors or misrouting, weather or natural disasters, customs holds, incorrect addresses you provided, recipient unavailability, failure to collect from carrier facilities, public health emergencies, government restrictions, labor strikes, or carrier capacity issues.
  • Delay alone is not a ground for compensation. Where the carrier confirms a shipment as lost in transit and never delivered, we will, at our option, send a replacement or issue a refund. In every other case — including a shipment that is simply slow, held or inspected at customs, stalled in tracking, or delivered after the estimated window — no refund, partial refund, price reduction, discount, credit, replacement, or other compensation is due, and shipping charges already paid are not refunded. This does not affect the statutory rights preserved in Section 10.

8. Incorrect Addresses, Refused, and Undeliverable Packages

You are responsible for providing a complete, accurate shipping address at checkout. If a package is returned to us or fails delivery because of an address error you made, because delivery was refused, or because the package went unclaimed:

  • Any return-shipping or carrier charges billed to us will be deducted from any refund;
  • The shipment is treated as a non-defective return under our Refund & Return Policy and the restocking fee of 28% of the product purchase price plus US$10 applies;
  • If you prefer the order reshipped, the then-current shipping rate plus a US$10 processing fee applies and must be paid before reshipment;
  • If you do not respond to our outreach within 30 days of the package returning to us, the order may be treated as abandoned and no refund will be issued.

We do not refund orders that were delivered to the address provided at checkout, even if that address was entered in error.

9. Returns of Opened Products — Safety Notice

Piventra products are support and mobility aids whose safe function depends on structural integrity. Once packaging has been opened and a product has been handled or used, we cannot verify that it has not been subjected to stress, overloading, or conditions that could compromise its load-bearing capacity — micro-fractures and material fatigue are not always visible. For these safety and hygiene reasons, opened or used products cannot be returned, restocked, or resold, except where a verified manufacturing defect exists or applicable law requires otherwise. Full return terms, including the applicable restocking fee, are in our Refund & Return Policy.

10. Statutory Rights

Nothing in this Shipping Policy limits any non-waivable statutory rights you may have as a consumer in your place of residence, including UK/EU statutory cancellation rights and remedies for goods lost in transit before delivery.

11. Contact

Shipping questions: hello@piventra.com — LDVCLT, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.