Terms of sale

Last updated: July 7, 2026

These Terms & Conditions of Sale (the "Terms of Sale") govern every purchase of products from LDVCLT ("Piventra," "we," "our," or "us"), Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, made through piventra.com (the "Site"). By placing an order you confirm that you have read, understood, and agree to these Terms of Sale, our Terms of Service, Shipping Policy, Refund & Return Policy, and Privacy Policy, each of which is incorporated into these Terms of Sale by reference. If you do not agree, do not place an order.

1. Eligibility and Account Information

  • You must be at least 18 years of age (or the age of majority in your jurisdiction) and have full legal capacity to place an order.
  • You are responsible for the accuracy of all information you provide at checkout, including the shipping address, email address, and phone number. We are not liable for losses arising from inaccurate or incomplete information you provide.
  • Products are sold for personal, non-commercial use only. We may refuse or cancel orders that we reasonably believe are placed for resale.

2. Products, Intended Use, and Safety

  • Piventra products are assistive support and convenience aids intended to provide supplemental support for everyday activities. They are not medical devices, are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and are not a substitute for professional medical advice, clinical mobility assessments, or professionally fitted mobility equipment. Consult your physician or a qualified professional before use if you have concerns about your mobility, balance, strength, or recovery from surgery.
  • Products must be used strictly in accordance with the supplied instructions, including all stated weight ratings and compatibility requirements (for vehicle-mounted products, this includes a structurally sound, fully functional door latch/striker in a properly maintained vehicle). Exceeding stated limits or using a product with incompatible or damaged equipment constitutes misuse.
  • Product images and descriptions are illustrative. Minor variations in color, finish, or packaging may occur and do not constitute a defect.
  • We may modify, discontinue, or limit the availability of any product at any time without notice.

3. Assumption of Risk

Support aids reduce, but cannot eliminate, the inherent risks of standing, sitting, and transferring, including the risk of falls. To the maximum extent permitted by applicable law, you (and any end user of the product) assume all risks associated with the use of the products, and we are not liable for injury, loss, or damage arising from misuse, use contrary to the instructions, use beyond stated weight ratings, use with incompatible or defective equipment, or use by persons for whom the product is unsuitable.

4. Pricing, Currency, and Taxes

  • Prices are displayed in US dollars (or in your local presentment currency where offered) and may change at any time without notice. Price changes do not affect orders already accepted.
  • Prices exclude applicable taxes, customs duties, and import charges unless expressly stated otherwise. For international orders, all duties, tariffs, brokerage, and import taxes are your sole responsibility (see the Shipping Policy).
  • Pricing errors: despite our efforts, occasional pricing, description, or availability errors occur. We reserve the right to cancel any order affected by an obvious error — even after order confirmation — with a full refund of amounts paid. We are not obligated to honor erroneous prices.
  • Promotional codes and discounts have no cash value, cannot be combined unless expressly stated, may be limited to one per customer/order, and may be modified or withdrawn at any time. We may cancel orders that exploit a promotion in a manner inconsistent with its intent.

5. Payment

  • Accepted payment methods are those displayed at checkout (credit/debit cards, PayPal, and other secure payment options). Full payment is required at the time of order.
  • You represent that you are authorized to use the payment method provided. We may request verification and may cancel orders we reasonably suspect to be fraudulent or unauthorized.

6. Order Acceptance

  • Your order is an offer to purchase. Our order confirmation email is an acknowledgment, not an acceptance. A contract of sale is formed only when we dispatch the product(s), and only for the products actually dispatched.
  • We may refuse or cancel any order in whole or in part at any time prior to dispatch for any legitimate reason — including suspected fraud, pricing or stock errors, address problems, or resale activity — with a refund of any amounts paid for the cancelled portion. Such a refund is your sole remedy for a refused or cancelled order.

7. Shipping, Title, and Risk of Loss

  • Shipping is governed by our Shipping Policy. All processing and delivery timeframes are estimates only and are not guaranteed, and time is not of the essence in this contract. No delivery date we quote, display, or estimate — on the Site, at checkout, in advertising, or in any message from us — is a contractual commitment.
  • Late delivery is not a breach and carries no compensation. Delivery later than any estimated date does not constitute a breach of contract by us, does not entitle you to cancel or reject the order, and does not give rise to any right to a refund, partial refund, price reduction, discount, credit, replacement, reimbursement of shipping charges, compensation, or damages of any kind — including for any consequential loss, missed occasion, or inconvenience arising from the delay. This is subject to Section 15 (Statutory Consumer Rights).
  • Title and risk of loss pass to you upon the carrier's confirmed delivery to the address you provided (or, where required by applicable consumer law for consumer purchases, upon the goods coming into your physical possession).
  • A carrier's "Delivered" confirmation to the address you provided is conclusive evidence of fulfillment, as detailed in the Shipping Policy.

8. Cancellations and Order Changes

  • Because orders are processed quickly, we cannot guarantee that a cancellation or modification request can be honored once an order is placed. Contact hello@piventra.com immediately; if the order has already been processed for shipping, it cannot be cancelled or modified and the Refund & Return Policy (including its restocking fee) will govern.

9. Returns, Refunds, and Restocking Fee

  • Returns are accepted only in accordance with our Refund & Return Policy: 30-day window from delivery, mandatory prior return authorization (RMA), unused and unopened condition, and customer-paid return shipping.
  • All approved non-defective returns are subject to a restocking fee of 28% of the product purchase price plus US$10 per return, deducted from the refund. Original shipping charges are non-refundable.
  • Statutory cooling-off and consumer-guarantee rights (UK, EU, Canada) are preserved as described in the Refund & Return Policy.

10. Limited Warranty and Disclaimers

  • We warrant that products will be free from manufacturing defects in materials and workmanship for a period of 30 days from the carrier-confirmed delivery date. Your sole and exclusive remedy for breach of this warranty is, at our option, replacement of the product or a refund of the price paid for it, following the verification process in the Refund & Return Policy.
  • This warranty does not cover: normal wear and tear; cosmetic damage; damage from misuse, accident, neglect, or improper installation; use beyond stated weight ratings or with incompatible equipment; modifications or repairs by anyone other than us; or products purchased from anyone other than piventra.com.
  • Except as expressly stated above, and to the maximum extent permitted by applicable law, all products are provided "as is," and we disclaim all other warranties, conditions, and guarantees of any kind, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this exclusion may not apply to you; in that case implied warranties are limited to the minimum scope and duration required by law.

11. Limitation of Liability

  • To the maximum extent permitted by applicable law: (a) we shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost data, or loss of use, arising out of or relating to any order or product, regardless of the theory of liability and even if advised of the possibility of such damages; and (b) our total aggregate liability arising out of or relating to any order shall not exceed the amount you actually paid for the product(s) giving rise to the claim.
  • Nothing in these Terms of Sale excludes or limits liability that cannot be excluded or limited under applicable law, including (where applicable) liability for death or personal injury caused by our negligence, for fraud, or under non-waivable consumer protection statutes. In such cases our liability is limited to the minimum extent permitted.
  • Any claim arising out of or relating to an order must be brought within one (1) year of the date the claim arose, unless a longer period is mandated by applicable law.

12. Indemnification

You agree to indemnify and hold harmless LDVCLT, its owners, officers, employees, and agents from and against claims, damages, and reasonable costs (including legal fees) arising out of your breach of these Terms of Sale, your misuse of a product, or your violation of applicable law, except to the extent caused by our own fault.

13. Chargebacks and Payment Disputes

  • If you have any problem with an order, contact hello@piventra.com first — most issues are resolved within a few business days.
  • Initiating a payment dispute or chargeback for a transaction that was authorized, delivered as evidenced by carrier confirmation, or governed by this contract's remedies may be treated as a breach of these Terms of Sale. We actively contest illegitimate chargebacks with full transaction evidence (order data, IP and device records, policy acceptance, tracking, and delivery confirmation) and reserve the right to refuse future orders from customers who file them and to recover amounts and costs where permitted by law.

14. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including carrier failures, customs actions, weather, natural disasters, epidemics, labor disputes, shortages, government actions, war, or infrastructure failures. Our obligations are suspended for the duration of such events.

15. Statutory Consumer Rights

These Terms of Sale do not exclude, limit, or waive any rights or remedies that applicable consumer protection law grants you and that cannot lawfully be excluded, limited, or waived — including, for UK and EU consumers, statutory cancellation and conformity rights, and for Canadian consumers, non-waivable provincial consumer warranties. Where any provision of these Terms of Sale conflicts with such a right, the provision applies to the maximum extent permitted and the statutory right otherwise prevails.

16. Governing Law and Jurisdiction

These Terms of Sale and any dispute arising out of or relating to them or any order are governed by the laws of the United Arab Emirates, and the courts of Dubai, United Arab Emirates shall have exclusive jurisdiction — except that, if you purchased as a consumer in a jurisdiction whose law grants you a non-waivable right to the application of local law or to bring or defend proceedings in your local courts, that right is unaffected.

17. General

  • Severability: if any provision of these Terms of Sale is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions remain in full force.
  • No waiver: our failure to enforce any provision is not a waiver of it.
  • Assignment: you may not assign your rights under these Terms of Sale; we may assign ours to a successor of the business.
  • Entire agreement: these Terms of Sale, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding your purchase and supersede all prior communications.
  • Changes: we may update these Terms of Sale at any time by posting the revised version on the Site. The version in force at the time you place an order applies to that order.

18. Contact

LDVCLT — Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: hello@piventra.com